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Refund Policy

Cancellation and Refund Policy We have pledged to provide you world class products and servicesfor every single business you have made with us in near past, or future and as of now. We want you to have a swift and hassle free experience while you access the Refilldesk.in. We certify you about the quality and genuineness of the entire product and service range on the Refilldesk.in web portal. But in any case, you have any lack of contentment and grievance toward our product or services, we apologize for that, and you will be served with our Peace of Mind policy. Unused Balance Clause Any top-up payment / advance payment which is received from retailers / distributors deposit the advance payment to his retail account for, the retailer / distributor does not use the amount for goods & services and he wants his payment to return in this case after one month of deposit, retailer need to give refund request to us, once we will get refund request from the retailer, the balance amount will be refunded within 15 to 20 working days via same source. RETURN AND EXCHANGE Our entire Product and Service catalogue is backed up by 3 day return and exchange policy, in any case of error, or mishap happen during placement of the product, from the first of product or service acquisition to the complaint registration date. Products or services, like Bus Tickets, Flight Tickets, Rail Tickets, DTH Recharge, Hotel Booking are only liable for return and exchange only when purchased from Refilldesk.in web portal. We do not accept third-party products under our policy. In any case, if someone has not received their product or service, but have made the transaction, can reacquisition of reacquisition of product or avail another service of same monetary value, simply by making a phone call. A product or service is only liable under return and exchange policy if the request is made with 3 days of its acquisition, and accepted channels for making such request are our official support mail address and second by contacting through our helpline number. CANCELLATION In any case, if you do not want to opt for exchange and return policy, and want your money refunded to you, you can always cancel your product or service acquisition. But there are certain policy norms, you need to learn before you ask for any cancellation and refund. We do not entertain cancellation and refund if request is not made within specific period of time, the product cancellation time, is different from product to product, maximum period for making any cancellation request could be 7 days, and entirely depends on product and service you avail. There is no cancellation accepted that is beyond our control, for example mobile recharge, data card recharge, insurance premium payment, and utility bill payment. In case, you have signed up for any third party product and service through our interface, there will be no refund on such cancellation, as it is not possible to control third party products and services. The only valid medium to make cancellation and refund request is through our support mail or by calling our support center. It may take upto 7 days for entire cancellation and return process to be complete. You need to be in touch with your bank,, for the knowledge of the entire refunded money. We only can refund the partial or full amount of transaction, accord to company policy on product and service, for more information, you need to specifically go through their cancellation policy rules. Note : All sales of Recharge are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number or DTH account number you purchase Recharge for and all charges that result from those purchases. Paytam Recharge is not responsible for any purchase of Recharge for an incorrect mobile number or DTH account number. Note : However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not delivered within 24 hours of your completion of the transaction then you may inform us by sending us an email on Support@todayrecharge.in . In such a scenario you will be entitled to a full refund. We request you to include in the email the following details - the mobile number or DTH account number, operator name, Recharge value, Transaction date and Order Number Todayrecharge.in shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery of the Recharge then you will be refunded the money within 7 working days from the date of the receipt of your email.

Privacy Policy

Privacy And policy Refill Desk Company develop Mobile recharge software on some cost. This Service is provided by Refill Desk at cost and is intended for use as it is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Refill Desk unless otherwise defined in this Privacy Policy. Information Collection and Use For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information. The information that we request will be retained by us and used as described in this privacy policy. Log Data We want to inform you that whenever you use our Service, in case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics. Cookies Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory. This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service. Service Providers We may employ third-party companies and individuals due to the following reasons: - To facilitate our Service; - To provide the Service on our behalf; - To perform Service-related services; or - To assist us in analyzing how our Service is used. We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. Security We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. Children’s Privacy These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions. Changes to This Privacy Policy We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. This policy is effective as of 2021-10-08 Contact Us If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at Support@todayrecharge.in

Terms And Conditions

By downloading or using the app, these terms will automatically apply to you – you should make sure that you read them carefully before using the app. You’re not allowed to copy, or modify the app, any part of the app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the app, and you also shouldn’t try to translate the app into other languages, or make derivative versions. The app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to Refill Desk. Refill Desk is committed to ensure that the app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the app or to charge for its services, at any time and for any reason. We will never charge you for the app or its services without making it very clear to you exactly what you’re paying for. The Refill Desk app stores and processes personal data that you have provided to us, in order to provide our Service. It’s your responsibility to keep your phone and access to the app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the Refill Desk app won’t work properly or at all. You should be aware that there are certain things that Refill Desk will not take responsibility for. Certain functions of the app will require the app to have an active internet connection. The connection can be Wi-Fi, or provided by your mobile network provider, but Refill Desk cannot take responsibility for the app not working at full functionality if you don’t have access to Wi-Fi, and you don’t have any of your data allowance left. If you’re using the app outside of an area with Wi-Fi, you should remember that your terms of the agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the app, or other third party charges. In using the app, you’re accepting responsibility for any such charges, including roaming data charges if you use the app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the app, please be aware that we assume that you have received permission from the bill payer for using the app. Along the same lines, Refill Desk cannot always take responsibility for the way you use the app i.e. You need to make sure that your device stays charged – if it runs out of battery and you can’t turn it on to avail the Service, Refill Desk cannot accept responsibility. With respect to Refill Desk’s responsibility for your use of the app, when you’re using the app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you. Refill Desk accepts no liability for any loss, direct or indirect, you experience as a result of relying wholly on this functionality of the app. At some point, we may wish to update the app. The app is currently available on Android – the requirements for system(and for any additional systems we decide to extend the availability of the app to) may change, and you’ll need to download the updates if you want to keep using the app. Refill Desk does not promise that it will always update the app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you, We may also wish to stop providing the app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the app, and (if needed) delete it from your device. Changes to This Terms and Conditions We may update our Terms and Conditions from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Terms and Conditions on this page. These terms and conditions are effective as of 2023-10-06. If you have any questions or suggestions about our Terms and Conditions, do not hesitate to contact us at Support@todayrecharge.in